job description
Join Booth & Partners as a Remote Sales Support Specialist and play a pivotal role in driving operational excellence for our global sales team. This full-time, night-shift position offers the flexibility of remote work while ensuring seamless coordination between customers, vendors, and internal teams.
In this role, you will be the backbone of our sales operations, managing critical tasks such as purchase order processing, customer record maintenance, and product data management. Your attention to detail and organizational skills will directly contribute to enhancing customer satisfaction and streamlining business processes.
Based in the vibrant regions of Bali (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung), you’ll enjoy a dynamic work environment while collaborating with an international team. If you thrive in a fast-paced setting and have a passion for delivering exceptional support, this is your opportunity to grow with a leading company in the industry.
Responsibility
- Process and enter purchase orders accurately and efficiently into the company’s ERP system.
- Maintain and update customer records, ensuring all information is current and organized.
- Coordinate sample shipments, including tracking, documentation, and follow-up with customers and logistics partners.
- Develop and manage product SKU databases and detailed data sheets for client reference.
- Liaise between sales, customers, and internal departments to resolve inquiries and ensure smooth order fulfillment.
- Generate reports on sales support activities, order status, and customer interactions for management review.
- Assist in preparing quotes, proposals, and contracts for sales team use.
- Identify process improvements to enhance efficiency in sales support operations.
Qualifications
- Minimum 2+ years of experience in sales support, customer service, or administrative roles.
- Proficient in data entry, CRM software (e.g., Salesforce, HubSpot), and Microsoft Office Suite (Excel, Word).
- Strong organizational and time-management skills with the ability to handle multiple tasks under tight deadlines.
- Excellent written and verbal communication skills in English.
- Detail-oriented with a high degree of accuracy in processing orders and managing records.
- Ability to work night shifts (aligning with global business hours) and adapt to a remote work setup.
- Familiarity with ERP systems and basic accounting principles is a plus.
- Proactive problem-solver with a customer-centric mindset.