job description
Are you a detail-oriented professional with a passion for sales and customer service? VA Masters is seeking a Remote Sales & Booking Virtual Assistant to join our dynamic team. This part-time role offers the flexibility to work from the comfort of your home in Bali (Canggu, Ubud, Denpasar, or surrounding areas) while supporting our clients with top-tier administrative and sales assistance.
In this role, you’ll play a key part in managing bookings, coordinating with clients, and ensuring seamless operations. Whether you’re handling inquiries, processing reservations, or maintaining databases, your organizational skills and proactive attitude will drive efficiency and client satisfaction.
We value professionals who thrive in fast-paced environments and are committed to delivering exceptional service. If you’re looking for a rewarding part-time opportunity with a global team, this is your chance to shine!
Responsibility
- Manage and process client bookings, reservations, and inquiries via email, chat, or phone.
- Coordinate with sales teams to follow up on leads and convert them into confirmed bookings.
- Maintain accurate records of client interactions, transactions, and scheduling in CRM systems.
- Prepare and send professional quotes, invoices, and confirmation documents to clients.
- Monitor availability and update calendars to avoid double bookings or conflicts.
- Provide exceptional customer service by addressing client concerns and resolving issues promptly.
- Assist in preparing sales reports and tracking performance metrics for management review.
- Collaborate with team members to streamline booking processes and improve efficiency.
Qualifications
- Proven experience in sales support, customer service, or administrative roles (remote work experience is a plus).
- Excellent written and verbal communication skills in English.
- Strong organizational skills with the ability to multitask and prioritize deadlines.
- Proficiency in using CRM tools (e.g., HubSpot, Salesforce) and Microsoft Office/Google Workspace.
- Attention to detail and a high level of accuracy in data entry and record-keeping.
- Self-motivated and able to work independently with minimal supervision.
- Reliable internet connection and a quiet workspace for remote work.
- Availability to work part-time hours (flexible schedule, with overlap in business hours).