job description
Join Delegate CX as a Remote Order Representative and play a pivotal role in supporting our US-based client in the dynamic promotional products industry. This is a unique opportunity to work remotely from the vibrant island of Bali while delivering exceptional service to international customers.
In this role, you will manage order processing, client inquiries, and ensure seamless transactions for high-quality promotional merchandise. Your ability to communicate effectively and maintain meticulous attention to detail will drive customer satisfaction and business growth.
Delegate CX is a global leader in customer experience solutions, offering a collaborative and innovative work environment. Enjoy the flexibility of remote work while contributing to a team that values professionalism, efficiency, and results.
Responsibility
- Process and manage customer orders for promotional products with accuracy and efficiency.
- Liaise with US-based clients to clarify order details, specifications, and delivery timelines.
- Coordinate with internal teams (e.g., logistics, design) to ensure timely order fulfillment.
- Provide exceptional customer service via email, phone, or chat, addressing inquiries and resolving issues.
- Maintain up-to-date records of orders, payments, and shipments in CRM systems.
- Identify upsell and cross-sell opportunities to maximize client satisfaction and revenue.
- Monitor inventory levels and communicate stock availability to clients and stakeholders.
- Prepare and send order confirmations, invoices, and shipping notifications.
Qualifications
- Minimum 1-2 years of experience in order processing, sales support, or customer service, preferably in the promotional products industry.
- Excellent English communication skills (written and verbal) with a neutral accent.
- Strong organizational skills and attention to detail to handle multiple orders simultaneously.
- Proficiency in CRM software, Microsoft Office, and order management systems.
- Ability to work independently in a remote setting with a stable internet connection.
- Customer-focused mindset with problem-solving and negotiation skills.
- Familiarity with US business hours and cultural nuances is a plus.
- High school diploma or equivalent; bachelor’s degree in Business, Marketing, or related fields is advantageous.