job description
Join BruntWork as a Remote HVAC Dispatcher & Administrative Assistant and play a pivotal role in ensuring seamless operations for our HVAC service teams. This is a unique opportunity to work from the stunning locations of BaliâCanggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badungâwhile contributing to a dynamic and growing company.
As an HVAC Dispatcher, you will be the backbone of our field operations, coordinating technician schedules, managing service calls, and providing top-tier administrative support. Your organizational skills and ability to multitask will directly impact customer satisfaction and operational efficiency. If you thrive in a fast-paced environment, have a knack for problem-solving, and enjoy supporting a team, this role is for you.
At BruntWork, we value professionalism, reliability, and attention to detail. Youâll work with cutting-edge dispatch software, collaborate with technicians and clients, and ensure every service request is handled with precision. Enjoy the flexibility of remote work while being part of a global team committed to excellence in HVAC services.
Responsibility
- Coordinate and dispatch HVAC technicians to service calls, ensuring timely and efficient responses.
- Manage and update scheduling systems to optimize technician routes and minimize downtime.
- Handle incoming customer inquiries, service requests, and emergency calls with professionalism.
- Maintain accurate records of service calls, technician assignments, and job completion statuses.
- Provide administrative support, including data entry, invoicing, and reporting for HVAC operations.
- Liaise between customers, technicians, and management to resolve scheduling conflicts or service issues.
- Monitor technician availability, equipment, and inventory to ensure readiness for assignments.
- Assist in preparing daily, weekly, and monthly reports on dispatch activities and performance metrics.
Qualifications
- Proven experience in dispatching, scheduling, or administrative roles, preferably in HVAC, facilities management, or a related field.
- Excellent communication and interpersonal skills to interact with technicians, clients, and team members.
- Strong organizational and time-management abilities to handle multiple tasks in a fast-paced environment.
- Proficiency in dispatch software, CRM systems, or Microsoft Office Suite (Excel, Outlook, etc.).
- Ability to work independently with minimal supervision while maintaining high attention to detail.
- Familiarity with HVAC terminology and service processes is a plus but not required.
- High school diploma or equivalent; additional certification in administration or dispatch is advantageous.
- Reliable internet connection and a quiet workspace in Bali to ensure uninterrupted remote work.