job description
Join a cutting-edge medical aesthetics clinic as a Remote Front Desk Receptionist and become the welcoming voice of luxury wellness. This work-from-home role based in Bali offers the perfect blend of professional growth and tropical living, allowing you to deliver 5-star client service while enjoying the island’s vibrant culture.
As the first point of contact, you’ll manage appointment scheduling, client inquiries, and administrative tasks with precision and warmth. Your role is pivotal in ensuring seamless operations for a high-end medical spa, where discretion, efficiency, and a polished demeanor are paramount.
Ideal for organized, tech-savvy professionals with a passion for healthcare or beauty industries, this position offers competitive compensation, flexible hours, and the freedom to work from Bali’s most sought-after locations—Canggu, Ubud, Denpasar, and beyond.
Responsibility
- Manage inbound calls, emails, and live chat with professionalism, providing exceptional customer service to medical spa clients.
- Schedule and confirm consultations, treatments, and follow-ups using clinic management software (e.g., MindBody, JaneApp).
- Handle client records, consent forms, and confidential data with strict adherence to HIPAA/privacy standards.
- Process payments, invoices, and refunds accurately while resolving billing inquiries.
- Coordinate with medical staff and practitioners to ensure smooth daily operations and client flow.
- Maintain an organized digital filing system for patient documents and administrative records.
- Promote spa packages, memberships, and promotions to clients via email or phone with a consultative approach.
- Troubleshoot technical issues (e.g., video calls, booking system glitches) and escalate as needed.
Qualifications
- 2+ years of experience in front desk, receptionist, or customer service roles (medical/wellness industry preferred).
- Fluent English communication skills (written and verbal) with a clear, professional phone manner.
- Proficient in Google Workspace, Microsoft Office, and CRM/booking tools (e.g., HubSpot, Square Appointments).
- Strong organizational and multitasking abilities to handle high-volume inquiries in a fast-paced environment.
- Discreet and trustworthy with sensitive client information, adhering to data protection protocols.
- Self-motivated with a reliable home office setup (stable internet, noise-free environment).
- Familiarity with medical terminology or spa treatments is a plus.
- Based in Bali with availability to work Philippine business hours (flexible shifts may apply).