job description
Join Tavor Perry as a Remote E-commerce Virtual Assistant and become part of a dynamic team driving online business success! This part-time role offers the flexibility to work from the vibrant hubs of Bali—whether you're in Canggu, Ubud, or Denpasar—while supporting critical e-commerce operations.
In this role, you’ll assist with administrative tasks, customer inquiries, order processing, and digital storefront management to ensure seamless operations. Ideal for detail-oriented professionals with a passion for e-commerce, this position provides an opportunity to grow in a fast-paced, remote-first environment.
If you thrive in organized, customer-focused settings and want to contribute to a global e-commerce brand, this is your chance to shine!
Responsibility
- Manage and process customer orders, returns, and inquiries via email, chat, or CRM systems.
- Update and maintain product listings, descriptions, and inventory across e-commerce platforms (e.g., Shopify, WooCommerce).
- Coordinate with suppliers and logistics partners to track shipments and resolve delivery issues.
- Monitor customer reviews and feedback, responding professionally to enhance satisfaction.
- Assist in basic digital marketing tasks, such as social media scheduling or email campaigns.
- Prepare reports on sales performance, stock levels, and customer trends for management review.
- Handle data entry and administrative duties to support backend e-commerce operations.
- Collaborate with the team to implement promotions, discounts, or loyalty programs.
Qualifications
- Proven experience as a Virtual Assistant, E-commerce Assistant, or in a similar administrative role.
- Strong written and verbal communication skills in English (required).
- Familiarity with e-commerce platforms (e.g., Shopify, Amazon, eBay) and basic CRM tools.
- Proficiency in Microsoft Office/Google Workspace (Excel, Sheets, Docs).
- Highly organized with exceptional time-management and multitasking abilities.
- Customer-service oriented with a problem-solving mindset.
- Reliable internet connection and ability to work independently in a remote setting.
- Basic knowledge of SEO or digital marketing is a plus.