job description
Join Scale Up Philippines as a Trade Support Virtual Assistant and play a pivotal role in facilitating seamless global trade operations. This remote position is based in Bali, Indonesia, offering you the flexibility to work from vibrant locations like Canggu, Ubud, or Denpasar while contributing to international business growth.
In this dynamic role, you will serve as the backbone of trade relationships, ensuring smooth communication between exporters and importers from initial contact to deal closure. Your expertise in outreach, verification, and transaction coordination will directly impact the success of cross-border trade partnerships. This is an exceptional opportunity for detail-oriented professionals who thrive in fast-paced, multicultural environments.
As part of our global team, you'll enjoy competitive hourly rates (₱142–₱213/hour), professional development opportunities, and the chance to work with diverse international clients. Whether you're a seasoned trade support specialist or an ambitious professional looking to break into global commerce, this role offers the perfect blend of challenge and reward.
Responsibility
- Manage and nurture trade relationships with exporters, importers, and logistics partners across multiple time zones.
- Conduct proactive outreach to potential trade partners, including cold calls, emails, and LinkedIn engagement.
- Verify and validate contact information, business credentials, and trade documentation for accuracy and compliance.
- Guide exporter-importer transactions through all stages, from initial inquiry to contract signing and shipment coordination.
- Prepare and distribute trade-related reports, including market analysis, transaction summaries, and performance metrics.
- Resolve trade discrepancies or delays by liaising with customs brokers, freight forwarders, and financial institutions.
- Maintain up-to-date databases of trade contacts, product catalogs, and regulatory requirements.
- Collaborate with internal teams to streamline trade processes and improve operational efficiency.
Qualifications
- Proven experience in trade support, export/import coordination, or international business operations (1-3 years preferred).
- Excellent written and verbal communication skills in English (business-level proficiency required).
- Strong organizational skills with the ability to manage multiple trade transactions simultaneously.
- Familiarity with trade documentation (e.g., commercial invoices, packing lists, bills of lading, certificates of origin).
- Proficiency in CRM tools (e.g., Salesforce, HubSpot) and Microsoft Office/Google Workspace.
- Basic understanding of international trade regulations, Incoterms, and customs procedures.
- Self-motivated with a problem-solving mindset and the ability to work independently in a remote setting.
- Prior experience in a virtual assistant or remote role is a plus.