job description
Join STACKph as a Remote Customer Service Representative and be part of our Wave 1 - Banawa Cebu team, now hiring for Bali-based professionals! Enjoy the flexibility of working from paradise while delivering exceptional service to global clients.
This is a 100% remote role—no onsite requirements—allowing you to balance work and the island lifestyle. We offer competitive compensation, comprehensive training, and clear pathways for career growth in the dynamic BPO and customer service industry.
At STACKph, we empower our team with the tools and support to excel. Whether you're a seasoned professional or new to customer service, our structured programs ensure you thrive in a collaborative, high-performance environment.
Why apply?
- Work from Bali – No commute, just productivity and beachside breaks.
- Stable PHP salary with potential bonuses and incentives.
- Paid training and upskilling opportunities.
- Flexible schedules to match your time zone preferences.
- Global exposure – Serve international clients and expand your network.
If you’re passionate about customer success and want a role that combines professional growth with the freedom of remote work, apply today!
Responsibility
- Handle inbound and outbound customer interactions via phone, email, and chat with professionalism and empathy.
- Resolve customer inquiries, complaints, and requests efficiently and accurately while adhering to company policies.
- Maintain high-quality service standards by following scripts, procedures, and performance metrics.
- Document all customer interactions and transactions in real-time using CRM tools.
- Collaborate with team members and supervisors to improve service delivery and share best practices.
- Meet or exceed KPIs (e.g., call resolution time, customer satisfaction scores, first-call resolution).
- Stay updated on product knowledge, promotions, and company updates to provide accurate information.
- Escalate complex issues to senior support or management when necessary.
Qualifications
- Fluent English communication skills (verbal and written) with a neutral accent.
- Minimum 1 year of experience in customer service, call centers, or related roles (fresh graduates with strong communication skills are encouraged to apply).
- Reliable high-speed internet connection and a quiet workspace in Bali.
- Proficiency in basic computer applications (e.g., Microsoft Office, CRM software).
- Strong problem-solving and multitasking abilities in a fast-paced environment.
- Customer-focused mindset with a passion for delivering exceptional service.
- Ability to work flexible shifts, including evenings or weekends if required.
- Self-motivated and disciplined to thrive in a remote work setting.