job description
Join VA Masters as a Remote Client Inquiry Coordinator (Virtual Assistant) and play a pivotal role in delivering exceptional customer service to our global clientele. Based in the vibrant communities of Bali, Indonesia, you’ll work flexibly from home or a co-working space while ensuring seamless communication between clients and our team.
This part-time role is perfect for detail-oriented professionals who thrive in dynamic, fast-paced environments. You’ll manage inquiries, resolve concerns, and maintain strong relationships—all while enjoying the work-life balance Bali is famous for.
At VA Masters, we empower our team with the tools and support to excel. If you’re passionate about client satisfaction and have a knack for organization, we’d love to hear from you!
Responsibility
- Respond promptly and professionally to client inquiries via email, chat, and phone.
- Manage and prioritize incoming requests, ensuring timely resolution.
- Maintain accurate records of client interactions in CRM systems.
- Coordinate with internal teams to address client needs and escalate issues when necessary.
- Develop and update FAQs and knowledge bases to improve self-service options.
- Monitor client satisfaction metrics and provide feedback for service improvements.
- Schedule and confirm appointments, meetings, or follow-ups as required.
- Uphold company values and brand voice in all communications.
Qualifications
- Proven experience in customer service, administrative support, or a similar role.
- Excellent written and verbal communication skills in English.
- Strong organizational and time-management abilities.
- Proficiency in CRM tools (e.g., HubSpot, Zoho) and Microsoft/Google Workspace.
- Ability to work independently with minimal supervision in a remote setting.
- High attention to detail and problem-solving skills.
- Reliable internet connection and a quiet workspace.
- Availability to work part-time hours (flexible schedule).