job description
Join Outsourced Quality Assured Services Inc. as a Remote Booking Administrator and enjoy the perfect blend of professional growth and tropical living in Bali. This fully remote, homebased role offers the flexibility to work from the comfort of your home in Canggu, Ubud, Denpasar, or other Bali hotspots, while contributing to a dynamic global team.
As a Booking Administrator, you will play a pivotal role in managing reservations, coordinating schedules, and ensuring seamless client experiences. With company-provided equipment and comprehensive HMO benefits, we prioritize your well-being and productivity. This is an exceptional opportunity for detail-oriented professionals who thrive in fast-paced, customer-centric environments.
Why this role? Bali’s vibrant expat community and world-class infrastructure make it an ideal hub for remote work. Whether you're based in the cultural heart of Ubud or the digital nomad hotspot of Canggu, you’ll enjoy a work-life balance like no other—all while building a rewarding career in administration.
Responsibility
- Manage and process booking requests, reservations, and cancellations with high accuracy and efficiency.
- Coordinate with clients, vendors, and internal teams to confirm availability, pricing, and special requirements.
- Maintain and update booking systems, databases, and spreadsheets to ensure real-time data integrity.
- Handle customer inquiries via email, phone, or chat, providing professional and timely responses.
- Generate and distribute confirmation documents, invoices, and reports as required.
- Monitor booking trends and provide insights to optimize scheduling and resource allocation.
- Resolve discrepancies or issues related to bookings, escalating complex cases when necessary.
- Ensure compliance with company policies, data protection regulations, and industry standards.
Qualifications
- Minimum of 2+ years of experience in administrative, booking, or customer service roles.
- Proficient in using booking software, CRM systems, and Microsoft Office Suite (Excel, Word, Outlook).
- Exceptional organizational, time-management, and multitasking skills.
- Strong written and verbal communication skills in English.
- Attention to detail with a problem-solving mindset and a customer-first approach.
- Ability to work independently in a remote setting with reliable internet connectivity.
- Prior experience in travel, hospitality, or event management is a plus.
- Based in Bali (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung) with legal work authorization.