job description
Join our dynamic team as a Remote Administrative Assistant (Case Checking & Document Review) and play a pivotal role in ensuring seamless customer document processing. Based in Bali (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung), you’ll work remotely to review, validate, and escalate customer documents while identifying potential issues and distributing qualified leads to our sales team. This role is perfect for detail-oriented professionals who thrive in structured environments and enjoy contributing to operational efficiency.
In this position, you’ll collaborate with cross-functional teams to maintain high standards of accuracy and compliance. Your sharp eye for detail will help streamline workflows, reduce errors, and enhance customer satisfaction. If you’re organized, proactive, and passionate about administrative excellence, we’d love to have you on board!
As a remote-based role, you’ll enjoy the flexibility of working from home while being part of a supportive and results-driven team. We offer competitive compensation, professional growth opportunities, and a chance to make a meaningful impact in a fast-paced industry.
Responsibility
- Review and validate customer documents for completeness, accuracy, and compliance with company policies.
- Identify potential issues or discrepancies in submitted documents and record findings systematically.
- Escalate complex cases to the appropriate teams for further review or resolution.
- Distribute qualified leads to the sales team efficiently, ensuring timely follow-up.
- Maintain detailed records of document reviews, issues, and lead distribution in our internal systems.
- Collaborate with cross-functional teams to improve document processing workflows and reduce errors.
- Provide regular reports on document review metrics, trends, and areas for improvement.
- Ensure confidentiality and data security when handling sensitive customer information.
Qualifications
- Proven experience as an Administrative Assistant, Document Reviewer, or similar role.
- Strong attention to detail and ability to identify discrepancies in documents.
- Excellent organizational and time-management skills, with the ability to prioritize tasks effectively.
- Proficiency in Microsoft Office (Word, Excel) and Google Workspace (Docs, Sheets).
- Familiarity with CRM or document management systems is a plus.
- Strong written and verbal communication skills in English.
- Ability to work independently and remotely with minimal supervision.
- High school diploma or equivalent; additional certification in administration or related fields is advantageous.