job description
Join Delegate CX as a Remote Account Coordinator and play a pivotal role in supporting our US-based client in the dynamic promotional products industry. This is a unique opportunity to bridge global business operations while working from the vibrant locations of Bali, Indonesia.
In this role, you will act as the primary liaison between clients, vendors, and internal teams to ensure seamless execution of promotional campaigns. Your organizational skills and attention to detail will drive client satisfaction and operational efficiency. Whether you're coordinating orders, resolving inquiries, or tracking deliveries, your contributions will directly impact the success of high-profile marketing initiatives.
We offer a competitive salary, flexible remote work, and the chance to grow within an international team. If you thrive in a fast-paced environment and have a passion for client service, we’d love to hear from you!
Responsibility
- Coordinate and manage client orders for promotional products from inception to delivery, ensuring accuracy and timeliness.
- Serve as the main point of contact for US-based clients, addressing inquiries, resolving issues, and providing exceptional service.
- Collaborate with vendors and internal teams to track production timelines, inventory levels, and shipping logistics.
- Prepare and distribute reports, updates, and documentation to stakeholders, maintaining clear and professional communication.
- Monitor project budgets and expenses, ensuring cost-effective solutions without compromising quality.
- Proactively identify and mitigate potential risks or delays in the order fulfillment process.
- Maintain organized records of client interactions, orders, and feedback using CRM or project management tools.
- Stay updated on industry trends and promotional product innovations to provide informed recommendations to clients.
Qualifications
- Bachelor’s degree in Business Administration, Marketing, or a related field (or equivalent work experience).
- Minimum of 1-2 years of experience in account coordination, customer service, or sales support, preferably in the promotional products or marketing industry.
- Excellent written and verbal English communication skills with a professional and client-focused approach.
- Strong organizational and time-management abilities, with the capacity to handle multiple projects simultaneously.
- Proficiency in Microsoft Office Suite (Excel, Word) and familiarity with CRM tools (e.g., Salesforce, HubSpot).
- Detail-oriented with a problem-solving mindset and the ability to work independently in a remote setting.
- Experience working with US-based clients or in a cross-cultural environment is a plus.
- Basic knowledge of promotional products, printing techniques, or supply chain logistics is advantageous.