job description
Join Konica Minolta, a global leader in innovative printing and imaging solutions, as a Regional Technical Support Specialist based in beautiful Bali. In this role, you will play a pivotal part in ensuring the seamless operation of our cutting-edge production printing equipment across the region. Your expertise will directly impact customer satisfaction and operational efficiency, making you a key contributor to our mission of delivering excellence in every print.
As a Technical Support Specialist, you will work in a dynamic environment, collaborating with cross-functional teams to troubleshoot, maintain, and optimize Konica Minolta’s industry-leading printing solutions. This is an exceptional opportunity for a technically skilled professional who thrives in a hands-on role and is passionate about delivering top-tier support in the manufacturing and logistics sector.
Bali offers a unique blend of professional growth and work-life balance, making it an ideal location for those who seek both career advancement and a high quality of life. If you are a problem-solver with a keen eye for detail and a commitment to excellence, we invite you to apply and become part of our global team.
Responsibility
- Provide on-site and remote technical support for Konica Minolta production printing equipment, ensuring minimal downtime and maximum efficiency.
- Perform regular maintenance, diagnostics, and repairs on printing machines to uphold optimal performance standards.
- Collaborate with internal teams, including sales, engineering, and customer service, to resolve complex technical issues and enhance product reliability.
- Conduct training sessions for customers and internal staff on the operation, maintenance, and troubleshooting of printing equipment.
- Maintain accurate records of service activities, including work orders, parts usage, and customer feedback, using company-approved systems.
- Stay updated with the latest advancements in printing technology and participate in continuous training programs to enhance technical skills.
- Assist in the installation and commissioning of new printing equipment, ensuring adherence to safety and quality standards.
- Provide technical guidance and support to junior technicians, fostering a culture of knowledge sharing and teamwork.
Qualifications
- Diploma or Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or a related technical field.
- Minimum of 3 years of experience in technical support, preferably within the printing, manufacturing, or industrial equipment sector.
- Strong knowledge of production printing technologies, including digital presses, offset printers, and finishing equipment.
- Proven ability to diagnose and resolve technical issues efficiently, with a customer-centric approach.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical stakeholders.
- Willingness to travel within the region as required to support customer sites.
- Certification in Konica Minolta products or similar printing technologies is a plus.
- Fluency in English; knowledge of Bahasa Indonesia is an advantage.