job description
Join Agrinesia as a Regional Store Operations Manager and lead the strategic direction of our retail network across Bali’s most dynamic markets, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. In this high-impact role, you will drive operational excellence, optimize store performance, and ensure an exceptional customer experience across all Tarobun East locations.
As a key leader in our retail division, you will oversee daily operations, implement best practices, and collaborate with cross-functional teams to achieve business growth. Your expertise in retail management, team leadership, and process improvement will be critical in maintaining Agrinesia’s reputation as a market leader in consumer products.
This is a unique opportunity to shape the future of retail in Bali while working in a fast-paced, innovative environment. If you are a results-driven professional with a passion for retail excellence, we invite you to apply and take the next step in your career with Agrinesia.
Responsibility
- Operational Leadership: Oversee end-to-end store operations, ensuring compliance with company policies, SOPs, and retail standards across all assigned locations.
- Performance Optimization: Analyze KPIs (sales, inventory turnover, customer satisfaction) and implement data-driven strategies to enhance profitability and efficiency.
- Team Management: Lead, mentor, and develop store managers and staff, fostering a high-performance culture and ensuring alignment with company values.
- Customer Experience: Champion a customer-centric approach, resolving escalations and ensuring consistent service quality across all touchpoints.
- Inventory & Supply Chain: Collaborate with procurement and logistics teams to optimize stock levels, reduce shrinkage, and streamline supply chain processes.
- Compliance & Safety: Ensure adherence to health, safety, and regulatory standards, conducting regular audits and risk assessments.
- Stakeholder Collaboration: Work closely with marketing, finance, and HR to align operational goals with broader business objectives.
- Innovation & Growth: Identify opportunities for expansion, process improvements, and new revenue streams within the Bali market.
Qualifications
- Proven Experience: Minimum 5+ years in retail operations management, with at least 2 years in a regional or multi-store leadership role.
- Industry Knowledge: Deep understanding of the retail and consumer goods sector, preferably in Indonesia or Southeast Asia.
- Leadership Skills: Strong ability to manage, coach, and inspire large teams in a fast-paced environment.
- Analytical Mindset: Proficiency in retail analytics, KPI tracking, and performance reporting (Excel, BI tools, or ERP systems).
- Problem-Solving: Exceptional ability to troubleshoot operational challenges and implement effective solutions.
- Communication: Fluent in English (written and verbal); Indonesian language skills are a plus.
- Mobility: Willingness to travel frequently across Bali locations (Canggu, Ubud, Denpasar, etc.).
- Education: Bachelor’s degree in Business Administration, Retail Management, or a related field (or equivalent experience).