job description
Join Good Job Creations as a Regional Aftersales Executive (Dealer Management) and play a pivotal role in driving service excellence and operational performance across our dealer network in Southeast Asia. Based in the vibrant regions of Bali, Indonesia, you will be the key liaison between our headquarters and regional dealers, ensuring seamless aftersales support, customer satisfaction, and business growth.
This is a unique opportunity for an experienced aftersales professional to make a tangible impact by optimizing dealer performance, implementing best practices, and fostering long-term partnerships. If you thrive in a dynamic, fast-paced environment and have a passion for automotive, manufacturing, or logistics aftersales, we want to hear from you.
At Good Job Creations, we value innovation, collaboration, and a customer-centric approach. As part of our team, you’ll enjoy a competitive compensation package, including a base salary of up to $4,500 USD, Annual Wage Supplement (AWS), and performance-based Variable Bonuses.
Responsibility
- Develop and implement aftersales strategies to enhance dealer performance and customer satisfaction across assigned regions.
- Act as the primary point of contact for regional dealers, addressing inquiries, resolving issues, and providing technical and operational support.
- Monitor and analyze aftersales KPIs (e.g., service turnaround time, parts availability, customer feedback) and recommend improvements.
- Conduct regular dealer visits, training sessions, and audits to ensure compliance with company standards and service excellence.
- Collaborate with cross-functional teams (e.g., Sales, Logistics, Technical Support) to streamline aftersales processes and reduce downtime.
- Manage warranty claims, returns, and service campaigns in accordance with company policies and regional regulations.
- Identify opportunities for upselling aftersales products/services (e.g., maintenance packages, extended warranties) to drive revenue growth.
- Prepare and present reports on regional aftersales performance, trends, and action plans to senior management.
Qualifications
- Bachelor’s degree in Business Administration, Engineering, Automotive Technology, or a related field. Advanced degrees or certifications are a plus.
- Minimum 5 years of experience in aftersales, dealer management, or customer service within the automotive, manufacturing, or logistics industries.
- Proven track record of managing dealer networks, improving service quality, and driving operational efficiency.
- Strong understanding of aftersales processes, including warranty management, parts distribution, and service workflows.
- Excellent communication, negotiation, and interpersonal skills to build trust with dealers and internal stakeholders.
- Proficiency in CRM software, ERP systems, and Microsoft Office Suite (Excel, PowerPoint).
- Ability to travel frequently (up to 50%) across assigned regions in Southeast Asia.
- Fluency in English is required; additional languages (e.g., Indonesian, Mandarin) are advantageous.