job description
Join TDCX, a global leader in customer experience solutions, and take the helm as our Recruitment Manager in beautiful Bali. This is your chance to work with the worldâs most loved brands while being part of an awesome, diverse team. At TDCX, we believe in creating a workplace where you can be home, belong, and growâboth personally and professionally.
As a Recruitment Manager, you will play a pivotal role in shaping our talent acquisition strategy, ensuring we attract, hire, and retain top-tier talent across our dynamic operations. Youâll lead a team of recruiters, drive innovative hiring initiatives, and collaborate with global stakeholders to meet our ambitious growth goals. If youâre passionate about people, thrive in fast-paced environments, and want to make a real impact, this is the role for you.
Based in Baliâs vibrant locationsâwhether itâs the creative hub of Canggu, the cultural heart of Ubud, or the bustling energy of Kutaâyouâll enjoy a unique work-life balance while contributing to a company that values diversity, inclusion, and excellence.
Responsibility
- Lead and manage the end-to-end recruitment process, from sourcing to onboarding, ensuring a seamless candidate experience.
- Develop and implement innovative talent acquisition strategies to attract high-caliber candidates across multiple roles and levels.
- Build and maintain strong relationships with hiring managers to understand their needs and align recruitment efforts with business objectives.
- Oversee a team of recruiters, providing mentorship, training, and performance management to drive productivity and engagement.
- Leverage data-driven insights to optimize recruitment processes, reduce time-to-hire, and improve the quality of hires.
- Collaborate with marketing and employer branding teams to enhance TDCXâs reputation as an employer of choice.
- Ensure compliance with local labor laws and company policies throughout the hiring process.
- Drive diversity and inclusion initiatives to foster a workplace that reflects our global and multicultural values.
Qualifications
- Bachelorâs degree in Human Resources, Business Administration, Psychology, or a related field.
- Minimum of 5 years of experience in recruitment, with at least 2 years in a managerial or leadership role.
- Proven track record of successfully hiring for high-volume and niche roles in a fast-paced environment.
- Strong understanding of recruitment metrics, ATS (Applicant Tracking Systems), and HR technologies.
- Excellent communication, negotiation, and interpersonal skills to engage with candidates and stakeholders at all levels.
- Ability to thrive in a dynamic, multicultural environment and adapt to changing business needs.
- Experience in employer branding, social media recruitment, and innovative sourcing techniques is a plus.
- Fluency in English is required; additional languages are a bonus.