job description
At IntouchCX, weâre redefining customer service excellence by blending innovation with human-centric solutions. As a Recruitment Associate (Temporary), youâll play a pivotal role in building our world-class talent pipeline, ensuring we attract, engage, and onboard top-tier professionals who align with our mission of delivering exceptional customer experiences.
This is a unique opportunity to contribute to a dynamic, fast-paced environment where your recruitment expertise will directly impact our growth. Based in the vibrant hubs of Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, youâll collaborate with a global team while enjoying Baliâs inspiring work-life balance.
If youâre passionate about connecting talent with opportunity and thrive in a results-driven setting, weâd love to hear from you. Letâs shape the future of customer serviceâtogether.
Responsibility
- Source, screen, and evaluate candidates through job boards, social media, and referrals to build a robust talent pipeline.
- Conduct initial interviews and assessments to identify top candidates for customer service and operational roles.
- Collaborate with hiring managers to define role requirements and align recruitment strategies with business needs.
- Manage the end-to-end recruitment process, from job posting to offer negotiation, ensuring a seamless candidate experience.
- Track and report on recruitment metrics (e.g., time-to-hire, source effectiveness) to optimize hiring efficiency.
- Promote IntouchCXâs employer brand by engaging with candidates professionally and highlighting our culture and values.
- Coordinate interview schedules, feedback collection, and onboarding logistics for successful hires.
- Stay updated on industry trends and competitive hiring practices to attract passive talent.
Qualifications
- Bachelorâs degree in Human Resources, Psychology, Business Administration, or a related field.
- 1-2 years of experience in recruitment, talent acquisition, or HR, preferably in a high-volume hiring environment.
- Strong interpersonal and communication skills to engage candidates and stakeholders effectively.
- Proficient in using ATS (Applicant Tracking Systems) and recruitment tools (e.g., LinkedIn Recruiter, JobStreet).
- Ability to work independently, prioritize tasks, and meet tight deadlines in a fast-paced setting.
- Familiarity with customer service or BPO industry recruitment is a plus.
- Fluency in English (written and verbal); additional languages are advantageous.
- Passion for diversity, equity, and inclusion in hiring practices.