job description
Join PT Cemerlang Aero Wisata, a leading name in Indonesiaâs tourism and hospitality sector, as our Quotation & Operations Specialist! Based in the vibrant heart of Baliâacross prime locations like Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badungâthis role offers the perfect blend of professional growth, competitive compensation, and a dynamic work environment.
As a key player in our operations team, youâll be at the forefront of managing quotations, coordinating tourism services, and ensuring seamless client experiences. Whether youâre crafting tailored travel packages, negotiating with vendors, or optimizing operational workflows, your work will directly impact our ability to deliver exceptional service to clients from around the globe.
This is more than just a jobâitâs an opportunity to grow your career in one of the worldâs most exciting tourism hubs. Enjoy a collaborative work culture, competitive salary and benefits, and the chance to work with a team that values innovation, creativity, and excellence. If youâre passionate about tourism, detail-oriented, and thrive in a fast-paced environment, weâd love to have you on board!
Bali isnât just a workplace; itâs a lifestyle. From stunning beaches to rich cultural experiences, this role lets you live and work in one of the most sought-after destinations in the world. Ready to take the next step in your career? Apply now and become part of a team thatâs shaping the future of travel in Indonesia!
Responsibility
- Prepare and manage accurate quotations for tourism packages, ensuring competitive pricing and alignment with client expectations.
- Coordinate with vendors, suppliers, and internal teams to secure the best rates and availability for travel services, accommodations, and activities.
- Oversee day-to-day operations, including booking confirmations, itinerary adjustments, and client communications to ensure smooth service delivery.
- Monitor market trends and competitor pricing to recommend strategic adjustments to pricing and service offerings.
- Collaborate with the sales and marketing teams to develop promotional materials and special packages for target markets.
- Resolve operational issues and client inquiries promptly, maintaining high levels of customer satisfaction and retention.
- Maintain detailed records of quotations, bookings, and client interactions using our internal systems.
- Assist in the development and implementation of operational policies and procedures to enhance efficiency and service quality.
Qualifications
- Minimum Diploma or Bachelorâs degree in Tourism, Hospitality, Business Administration, or a related field.
- At least 2 years of experience in quotation management, operations, or a similar role within the tourism or hospitality industry.
- Strong negotiation and communication skills, with the ability to build relationships with vendors and clients.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint) and experience with CRM or booking management systems.
- Detail-oriented with excellent organizational and time-management skills to handle multiple tasks in a fast-paced environment.
- Fluency in English is required; additional languages (e.g., Mandarin, Japanese, or French) are a plus.
- Ability to work independently and as part of a team, with a proactive and solution-oriented mindset.
- Knowledge of Baliâs tourism industry and local attractions is highly advantageous.