job description
Join DHL Supply Chain, the worldâs leading logistics provider, and take your career to the next level as a Quality Officer / Process Engineer in the heart of Bali. This is your opportunity to drive operational excellence, optimize processes, and ensure the highest standards of quality in a dynamic, fast-paced environment.
As part of our global team, youâll collaborate with industry experts to implement best-in-class quality management systems, streamline workflows, and enhance efficiency across our supply chain operations. Your work will directly impact our ability to deliver exceptional service to clients worldwide while maintaining compliance with international standards.
Based in Badung, Bali, this role offers a unique blend of professional growth and work-life balance in one of the worldâs most sought-after destinations. Whether youâre a seasoned quality professional or a process engineer looking to make a meaningful impact, this position provides the platform to innovate, lead, and grow within a Fortune 500 company.
Responsibility
- Develop, implement, and maintain quality management systems (QMS) in alignment with ISO, Six Sigma, and other industry standards.
- Monitor and analyze process performance metrics to identify areas for improvement and drive continuous optimization.
- Conduct root cause analysis (RCA) for quality deviations and implement corrective and preventive actions (CAPA).
- Collaborate with cross-functional teams to standardize processes, reduce waste, and enhance operational efficiency.
- Lead internal and external audits to ensure compliance with regulatory and client-specific requirements.
- Train and mentor staff on quality protocols, lean methodologies, and best practices in process engineering.
- Design and document standard operating procedures (SOPs) to ensure consistency and scalability.
- Utilize data-driven tools (e.g., statistical process control) to measure and improve product and service quality.
Qualifications
- Bachelorâs degree in Industrial Engineering, Mechanical Engineering, Quality Management, or a related field. Masterâs degree is a plus.
- Minimum 3-5 years of experience in quality assurance, process engineering, or continuous improvement within logistics, manufacturing, or supply chain.
- Certification in Six Sigma (Green Belt/Black Belt), ISO 9001, or Lean Management is highly advantageous.
- Proficient in quality tools (e.g., 5S, Kaizen, FMEA, PDCA) and data analysis software (e.g., Minitab, Excel, Power BI).
- Strong problem-solving skills with a track record of implementing process improvements that deliver measurable results.
- Excellent communication and stakeholder management skills to influence change across teams.
- Fluency in English (written and verbal); knowledge of Indonesian is a bonus.
- Ability to work in a fast-paced environment with a proactive and detail-oriented approach.