job description
Join PT Millennium Indo Wisata Tours as a Quality Control Specialist and play a pivotal role in ensuring exceptional service standards in Bali's thriving hospitality and tourism sector. This position is ideal for a detail-oriented professional fluent in Mandarin (HSK 4–5) and English, with a passion for delivering excellence in guest experiences.
As part of our dynamic team, you will collaborate with cross-functional departments to maintain high-quality operational standards, conduct audits, and implement corrective actions. Your linguistic skills will be instrumental in facilitating seamless communication with international clients and partners, ensuring smooth business negotiations and customer satisfaction.
Based in the vibrant regions of Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, this role offers a competitive salary, professional growth opportunities, and the chance to contribute to Bali's world-renowned tourism industry.
Responsibility
- Conduct regular quality audits of services, facilities, and operational processes to ensure compliance with company and industry standards.
- Identify areas for improvement and develop action plans to enhance service quality and guest satisfaction.
- Liaise with international clients and partners in Mandarin and English to address concerns and resolve issues promptly.
- Collaborate with department heads to implement quality control measures and training programs for staff.
- Monitor and analyze guest feedback to identify trends and recommend strategic improvements.
- Ensure adherence to health, safety, and hygiene protocols across all operational areas.
- Prepare detailed reports on quality assessments, findings, and corrective actions for management review.
- Assist in negotiating contracts and agreements with vendors and partners, leveraging bilingual communication skills.
Qualifications
- Bachelor’s degree in Hospitality Management, Tourism, Business Administration, or a related field.
- Fluency in Mandarin (HSK 4–5) and English (written and verbal).
- Minimum of 2 years of experience in quality control, hospitality, or a related role within the tourism industry.
- Strong analytical skills with the ability to assess processes and implement effective solutions.
- Excellent interpersonal and communication skills to interact with diverse stakeholders.
- Proficiency in Microsoft Office Suite and quality management software.
- Knowledge of industry standards and best practices in hospitality and tourism.
- Ability to work independently and collaboratively in a fast-paced environment.