job description
Join Chug And Roo'S, a vibrant and dynamic hospitality establishment in the heart of Bali, as we seek a charismatic and professional Hostess to elevate our guest experience. This full-time role offers the perfect opportunity to immerse yourself in Bali’s thriving tourism industry while developing invaluable skills in customer service, teamwork, and hospitality management.
As the first point of contact for our guests, you’ll set the tone for their entire experience with your warm, welcoming demeanor and exceptional organizational skills. Enjoy the perks of staff meals, a supportive team environment, and continuous skill development opportunities in one of Bali’s most exciting workplaces.
Whether you’re greeting international travelers, managing reservations, or coordinating with our kitchen and service teams, your role will be pivotal in ensuring every guest leaves with unforgettable memories. If you’re passionate about hospitality and thrive in fast-paced, people-centric environments, we’d love to hear from you!
Responsibility
- Greet and welcome guests with a professional, friendly, and warm demeanor, ensuring a positive first impression.
- Manage reservations, seating arrangements, and waitlists efficiently to optimize guest flow and satisfaction.
- Coordinate with kitchen and service staff to ensure timely table turnover and smooth operations.
- Handle guest inquiries, special requests, and complaints with diplomacy and problem-solving skills.
- Maintain a clean, organized, and inviting reception area, including menus, promotional materials, and seating charts.
- Assist in training new staff members on hospitality standards and customer service best practices.
- Uphold brand standards in appearance, communication, and service delivery at all times.
- Support event setup and breakdown for private functions or special promotions as needed.
Qualifications
- Minimum 1 year of experience in a hostess, front-of-house, or customer service role (hospitality industry preferred).
- Fluent in English; additional languages (e.g., Indonesian, Mandarin, Japanese) are a plus.
- Exceptional communication and interpersonal skills with a natural ability to engage with diverse guests.
- Strong organizational and multitasking abilities to manage high-volume periods with ease.
- Professional appearance and attention to detail in grooming and uniform standards.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Basic knowledge of POS systems or reservation software is advantageous.
- Passion for hospitality and creating memorable guest experiences.