job description
Join JSK Mantanani Island Resort, a premier luxury destination under the JSK Group of Companies, as a Front Office Manager in the stunning Badung region of Bali. This is a rare opportunity to lead a world-class hospitality team in one of Southeast Asia’s most breathtaking island resorts.
As the face of our resort, you will oversee all front desk operations, ensuring seamless guest experiences from check-in to check-out. Your leadership will shape first impressions, drive operational excellence, and uphold the resort’s reputation for exceptional service. With a competitive salary package (IDR 13M–20M/month), this role offers career growth in a dynamic, international environment.
Ideal for seasoned hospitality professionals with a passion for luxury service, this position combines strategic management with hands-on guest engagement. Explore more about our resort at www.jskmantananiresorts.my.
Responsibility
- Lead and supervise the front office team, including receptionists, concierge, and guest relations staff, to deliver 5-star service standards.
- Manage check-in/check-out processes, ensuring efficiency, accuracy, and personalized guest interactions.
- Oversee reservation systems, room allocations, and rate management to maximize occupancy and revenue.
- Handle guest inquiries, complaints, and special requests with professionalism, escalating issues as needed.
- Develop and implement SOP improvements for front desk operations, including emergency protocols and VIP service standards.
- Collaborate with housekeeping, maintenance, and F&B teams to ensure seamless cross-departmental coordination.
- Monitor and analyze guest feedback (e.g., reviews, surveys) to identify service gaps and training needs.
- Prepare daily, weekly, and monthly reports on front office performance, occupancy rates, and revenue.
Qualifications
- Minimum 5 years of experience in front office management within luxury resorts or 5-star hotels.
- Proven leadership skills with the ability to train, mentor, and motivate a multicultural team.
- Fluency in English (written and spoken); additional languages (e.g., Mandarin, Japanese) are a plus.
- Strong knowledge of PMS (Property Management Systems) (e.g., Opera, Cloudbeds) and Microsoft Office Suite.
- Exceptional communication, problem-solving, and conflict-resolution skills.
- Degree in Hospitality Management, Business Administration, or related field preferred.
- Experience in revenue management and upselling techniques to enhance guest spending.
- Flexibility to work rotating shifts, including weekends and holidays, in a fast-paced environment.