job description
Join Flexyum Surabaya as a Professional Guest Greeter and become the welcoming face of luxury hospitality in Baliâs most prestigious locations, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung.
In this dynamic role, youâll set the tone for exceptional guest experiences by providing warm, personalized service from the moment visitors arrive. This is more than just a front-desk positionâitâs an opportunity to shape first impressions, build lasting connections, and contribute to a world-class hospitality environment.
We offer a competitive salary (IDR 2.5Mâ3M/month), ongoing professional training, and a clear path for career growth in the thriving tourism and hospitality industry. Whether youâre greeting international travelers, coordinating with concierge teams, or ensuring seamless check-ins, your role will be pivotal in delivering unforgettable service.
If youâre passionate about people, thrive in fast-paced settings, and take pride in creating welcoming atmospheres, weâd love to hear from you. Apply today and take the first step toward a rewarding career in Baliâs vibrant hospitality scene!
Responsibility
- Warmly greet and welcome guests upon arrival, ensuring a positive first impression.
- Assist with check-in/out processes, verifying reservations and directing guests to their accommodations.
- Provide accurate information about facilities, services, and local attractions.
- Coordinate with housekeeping, concierge, and security teams to ensure smooth operations.
- Handle guest inquiries, complaints, and special requests with professionalism and efficiency.
- Maintain a clean, organized, and inviting reception area.
- Use property management systems (PMS) to update guest records and process payments.
- Uphold company standards for service excellence and brand representation.
Qualifications
- Minimum 1 year of experience in hospitality, customer service, or a related field (hotels, resorts, or event venues preferred).
- Fluent in English (additional languages, especially Indonesian or Mandarin, are a plus).
- Exceptional interpersonal and communication skills with a friendly, approachable demeanor.
- Strong problem-solving abilities and attention to detail.
- Professional appearance and adherence to grooming standards.
- Ability to work flexible hours, including weekends, holidays, and evening shifts.
- Basic computer literacy (e.g., PMS software, Microsoft Office).
- Passion for delivering outstanding guest experiences in a high-end environment.