job description
Join Ideals Recruitment as a Professional Front Desk Receptionist in the heart of Bali’s most prestigious hospitality destinations. This is your opportunity to become the face of luxury service in world-renowned locations like Canggu, Ubud, Denpasar, or Nusa Dua, where exceptional guest experiences begin with you.
We offer a competitive salary package up to $3,500 USD plus attractive allowances, along with excellent welfare benefits, career advancement opportunities, and the chance to work in a dynamic, multicultural environment. Whether you’re greeting international guests, coordinating seamless check-ins, or ensuring every visitor feels welcomed, your role will be pivotal in shaping unforgettable stays.
Ideal for service-oriented professionals with a passion for hospitality, this position combines administrative excellence with warm, personalized guest interactions. If you thrive in fast-paced settings and take pride in delivering five-star service, we’d love to hear from you.
Responsibility
- Greet and welcome guests with a professional, warm, and courteous demeanor, ensuring a positive first impression.
- Manage front desk operations, including check-ins, check-outs, reservations, and room assignments with accuracy and efficiency.
- Handle guest inquiries, requests, and complaints promptly and diplomatically, escalating issues as needed.
- Coordinate with housekeeping, maintenance, and other departments to ensure seamless guest experiences.
- Process payments, issue receipts, and maintain detailed records of transactions and guest information.
- Answer and direct phone calls, emails, and messages professionally and in a timely manner.
- Maintain a clean, organized, and inviting reception area with all necessary supplies and materials.
- Assist with administrative tasks, such as filing, data entry, and preparing reports for management.
Qualifications
- Minimum 2 years of experience in a front desk, receptionist, or customer service role, preferably in hospitality or tourism.
- Fluent in English (written and spoken); additional languages (e.g., Indonesian, Mandarin, Japanese) are a plus.
- Exceptional communication, interpersonal, and problem-solving skills.
- Proficient in MS Office (Word, Excel) and familiar with PMS (Property Management Systems).
- Strong organizational and multitasking abilities with a keen eye for detail.
- Ability to work flexible hours, including weekends, holidays, and shift rotations.
- Customer-focused mindset with a passion for delivering high-quality service.
- Well-groomed, professional appearance, and a positive attitude under pressure.