job description
Join N-PAX Group as a Product Support Specialist and play a pivotal role in optimizing IT service delivery for our global clientele. Based in the vibrant locales of Bali, you will be the go-to expert for resolving technical escalations, enhancing system reliability, and ensuring seamless user experiences. This role is perfect for a detail-oriented professional passionate about technology and customer satisfaction.
At N-PAX Group, we empower our teams with cutting-edge tools and a collaborative environment. You will work closely with cross-functional teams to troubleshoot complex issues, implement proactive solutions, and drive continuous improvement in our IT infrastructure. If you thrive in dynamic settings and are eager to make a tangible impact, this is your opportunity to shine.
Bali’s inspiring work-life balance, combined with a competitive salary and career growth opportunities, makes this role a unique blend of professional advancement and personal fulfillment.
Responsibility
- Provide advanced technical support for IT products and services, resolving escalated issues efficiently.
- Collaborate with development and operations teams to identify and address system vulnerabilities.
- Monitor and analyze system performance to proactively prevent downtime and optimize reliability.
- Document technical processes, troubleshooting steps, and best practices for knowledge sharing.
- Conduct root cause analysis for recurring issues and recommend long-term solutions.
- Assist in the deployment and configuration of software updates and patches.
- Deliver exceptional customer service, ensuring timely and professional communication.
- Participate in on-call rotations to provide 24/7 support for critical systems.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Minimum of 2 years of experience in IT support, technical troubleshooting, or system administration.
- Strong knowledge of operating systems (Windows/Linux), networking, and database management.
- Experience with IT service management tools (e.g., Jira, ServiceNow) and remote support software.
- Excellent problem-solving skills and the ability to work under pressure.
- Certifications such as CompTIA A+, ITIL, or Microsoft Certified Professional are a plus.
- Fluent in English with outstanding written and verbal communication skills.
- Ability to work independently and collaboratively in a remote or hybrid environment.