job description
Join VST ECS as a Product Support Engineer in the vibrant and dynamic region of Bali! We are seeking a confident, proactive, and tech-savvy professional with exceptional communication and presentation skills to provide top-tier technical support to our valued clients. This role is perfect for individuals who thrive in a fast-paced environment, enjoy problem-solving, and are eager to continuously expand their technical expertise.
As part of our team, you will play a pivotal role in ensuring customer satisfaction by delivering timely and effective solutions. You’ll collaborate with cross-functional teams to troubleshoot issues, improve product performance, and contribute to the overall success of our engineering initiatives. Bali’s unique work-life balance, combined with a supportive and innovative work culture, makes this an unmissable opportunity for growth and development.
If you are passionate about technology, enjoy working in a collaborative setting, and are open to learning new skills, we want to hear from you! Apply now and take the next step in your career with a leading company in the engineering sector.
Responsibility
- Provide technical support to clients via phone, email, or in-person, ensuring timely and accurate resolution of issues.
- Diagnose and troubleshoot hardware and software problems related to company products.
- Collaborate with engineering and development teams to report and resolve complex technical issues.
- Develop and maintain technical documentation, including FAQs, manuals, and troubleshooting guides.
- Conduct product training sessions for clients and internal teams to enhance product knowledge.
- Monitor and analyze product performance, identifying areas for improvement and escalating issues as needed.
- Stay updated with the latest industry trends and technologies to provide cutting-edge support.
- Build and maintain strong customer relationships through professional and empathetic communication.
Qualifications
- Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related field.
- Proven experience (1-3 years) in a technical support, IT support, or product support role.
- Strong problem-solving and analytical skills with a detail-oriented approach.
- Excellent written and verbal communication skills in English.
- Proficiency in troubleshooting hardware/software issues and using diagnostic tools.
- Familiarity with CRM systems, ticketing tools, and remote support software.
- Ability to work independently and collaboratively in a team environment.
- Open to continuous learning and adapting to new technologies and methodologies.