job description
Join our dynamic team as a Product Support Engineer and play a pivotal role in driving the success of Malaysia's Direct Sales Operation teams. You will be the technical backbone, ensuring seamless product functionality, troubleshooting issues, and providing expert guidance to achieve monthly targets. This role offers a unique opportunity to blend technical expertise with customer-centric problem-solving in a fast-paced environment.
Based in the vibrant locales of Bali, you'll collaborate with cross-functional teams to enhance product performance, optimize user experience, and contribute to the company's growth. If you're passionate about technology, thrive in a supportive yet challenging setting, and want to make a tangible impact, this is the role for you.
Responsibility
- Provide technical support and troubleshooting for product-related issues to internal teams and clients.
- Collaborate with sales and engineering teams to ensure product functionality aligns with business objectives.
- Develop and maintain documentation, FAQs, and training materials for product support.
- Analyze product performance data to identify trends and recommend improvements.
- Assist in onboarding new users and conducting product demonstrations.
- Escalate complex technical issues to the engineering team and follow up on resolutions.
- Monitor and report on key performance metrics to ensure monthly targets are met.
- Stay updated with industry trends and emerging technologies to enhance product support strategies.
Qualifications
- Bachelor's degree in Engineering, Computer Science, or a related field.
- Proven experience in a technical support or engineering role, preferably in a sales-driven environment.
- Strong problem-solving skills and the ability to diagnose and resolve technical issues efficiently.
- Excellent communication and interpersonal skills to interact with diverse stakeholders.
- Proficiency in using support tools, CRM software, and data analysis platforms.
- Ability to work independently and as part of a team in a fast-paced environment.
- Familiarity with product lifecycle management and agile methodologies is a plus.
- Willingness to relocate or work remotely from Bali.