job description
Join GlobalTix, a leading innovator in the tourism and hospitality industry, as a Product Operations Executive in the vibrant heart of Bali. This role is pivotal in ensuring seamless product management, operational readiness, and exceptional customer experiences in one of the worldâs most dynamic travel destinations.
As a Product Operations Executive, you will bridge the gap between product strategy and execution, working closely with cross-functional teams to optimize processes, enhance product offerings, and drive operational excellence. Based in Badungâhome to iconic destinations like Canggu, Ubud, Kuta, and Nusa Duaâyouâll play a key role in shaping the future of travel experiences for a global audience.
This is a unique opportunity to combine your passion for travel with your expertise in operations, contributing to a company that empowers millions of travelers to explore the world with ease. If you thrive in fast-paced environments and have a knack for turning ideas into action, weâd love to hear from you.
Responsibility
- Collaborate with product managers to define, develop, and launch new tourism products and services.
- Oversee the end-to-end product lifecycle, ensuring operational readiness and compliance with industry standards.
- Monitor and analyze product performance metrics, identifying opportunities for improvement and scalability.
- Coordinate with marketing, sales, and customer support teams to align product strategies with business goals.
- Develop and maintain documentation, workflows, and SOPs to streamline product operations.
- Liaise with vendors, partners, and internal stakeholders to ensure seamless product integration and delivery.
- Troubleshoot operational issues and implement solutions to enhance efficiency and customer satisfaction.
- Stay updated on industry trends, competitor offerings, and emerging technologies in the travel and hospitality sector.
Qualifications
- Bachelorâs degree in Business Administration, Hospitality Management, Tourism, or a related field.
- Minimum of 3 years of experience in product operations, project management, or a similar role within the tourism/hospitality industry.
- Strong understanding of product lifecycle management and operational workflows.
- Excellent analytical and problem-solving skills, with the ability to interpret data and drive actionable insights.
- Proven ability to manage multiple projects simultaneously in a fast-paced environment.
- Exceptional communication and interpersonal skills, with fluency in English (additional languages are a plus).
- Proficiency in project management tools (e.g., Asana, Trello, Jira) and Microsoft Office/Google Workspace.
- Passion for travel and a deep understanding of the tourism ecosystem in Bali and beyond.