job description
Join Condura as a Product Consultant and Customer Service Supervisor and play a pivotal role in shaping exceptional customer experiences. In this dynamic position, you will lead our customer service team while providing expert product consultations, ensuring seamless support and driving customer satisfaction. Based in the vibrant regions of Bali, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, you will have the opportunity to work in a collaborative environment that values innovation and customer-centric solutions.
As a key member of our team, you will be responsible for developing and implementing customer experience strategies, resolving complex customer inquiries, and fostering a culture of excellence within the customer service department. Your leadership will directly impact our brand reputation and customer loyalty, making this role both challenging and rewarding.
If you are passionate about delivering outstanding service and have a knack for problem-solving, we invite you to apply and become part of our mission to elevate customer experiences to new heights.
Responsibility
- Lead and supervise the customer service team to ensure high-quality support and timely resolution of customer inquiries.
- Provide expert product consultations to customers, offering tailored solutions that meet their needs and enhance their experience.
- Develop and implement customer experience strategies to improve satisfaction and loyalty.
- Monitor and analyze customer feedback to identify trends and areas for improvement.
- Collaborate with cross-functional teams to address customer concerns and streamline support processes.
- Train and mentor customer service representatives to uphold company standards and best practices.
- Handle escalated customer issues with professionalism and efficiency, ensuring positive outcomes.
- Maintain accurate records of customer interactions and service metrics to track performance and drive continuous improvement.
Qualifications
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Proven experience in customer service, with at least 2 years in a supervisory or leadership role.
- Strong knowledge of product consultation and customer experience management.
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and team members.
- Problem-solving mindset with a focus on delivering innovative and effective solutions.
- Proficiency in CRM software and other customer service tools.
- Ability to work in a fast-paced environment and manage multiple priorities effectively.
- Fluency in English; additional languages are a plus.