job description
Join PERSOL as a Processing Officer - Assistant Team Lead in the heart of Bali and take the next step in your career! We are seeking a dynamic, detail-oriented professional to support operational excellence and lead a high-performing team in a fast-paced environment.
In this role, you will play a pivotal part in ensuring smooth workflows, maintaining accuracy in processing tasks, and fostering a collaborative team culture. Based in Bali’s vibrant business hubs—such as Canggu, Ubud, or Denpasar—you’ll enjoy a rewarding career with opportunities for growth, competitive compensation, and the chance to work with a global leader in workforce solutions.
If you thrive in a structured yet innovative setting and have a passion for process optimization, this is your opportunity to make an impact while enjoying Bali’s unique work-life balance.
Responsibility
- Oversee daily processing operations to ensure accuracy, efficiency, and compliance with company standards.
- Assist the Team Lead in coordinating workflows, prioritizing tasks, and meeting deadlines.
- Train, mentor, and supervise team members to enhance productivity and maintain high service quality.
- Monitor and report on key performance metrics, identifying areas for improvement.
- Resolve escalated issues and provide solutions to operational challenges.
- Collaborate with cross-functional teams to streamline processes and implement best practices.
- Ensure adherence to data protection and confidentiality protocols.
- Contribute to process documentation and continuous improvement initiatives.
Qualifications
- Minimum 2-3 years of experience in processing, administration, or a related field, with at least 1 year in a supervisory or leadership role.
- Strong organizational and time-management skills with the ability to multitask in a high-volume environment.
- Excellent communication and interpersonal skills to lead and motivate a team.
- Proficiency in Microsoft Office Suite (Excel, Word) and familiarity with processing software/tools.
- Attention to detail and a commitment to delivering error-free work.
- Problem-solving mindset with the ability to analyze data and propose solutions.
- Fluency in English (written and verbal); additional language skills are a plus.
- Ability to work independently and collaboratively in a diverse, international team.