job description
Elevate your career in the heart of Southeast Asia’s most dynamic retail hub! PERSOL is seeking a Shopping Concierge to deliver world-class service at Changi Airport, renowned as the World’s Best Airport. This is your chance to combine your passion for luxury retail with exceptional customer service, ensuring travelers enjoy a seamless and memorable shopping experience.
As a Shopping Concierge, you will act as a trusted advisor, guiding high-end shoppers through exclusive boutiques, assisting with personalized recommendations, and facilitating effortless transactions. Your role is pivotal in enhancing the airport’s reputation for excellence while driving sales for premium brands.
Based in the vibrant Denpasar, Bali region, this contract position offers a competitive salary, exposure to global travelers, and the opportunity to work in a fast-paced, multicultural environment. Whether you’re assisting a business traveler with last-minute gifts or curating a luxury shopping itinerary, your expertise will leave a lasting impression.
Join us and be part of a team that redefines retail hospitality at one of the world’s most iconic travel destinations!
Responsibility
- Provide personalized shopping assistance to travelers, understanding their preferences and recommending premium products.
- Liaise with luxury retail brands to secure exclusive offers and VIP services for customers.
- Facilitate seamless transactions, including payments, tax refunds, and delivery arrangements.
- Maintain up-to-date knowledge of airport retail promotions, new arrivals, and brand collaborations.
- Offer multilingual support (English mandatory; additional languages a plus) to cater to a diverse clientele.
- Assist with gift wrapping, packaging, and logistics for high-value purchases.
- Track customer feedback and report insights to improve service quality and retail strategies.
- Uphold brand and airport standards for professionalism, grooming, and etiquette.
Qualifications
- Minimum 2 years of experience in retail, hospitality, or customer service, preferably in luxury or airport environments.
- Exceptional communication and interpersonal skills with a customer-first mindset.
- Fluency in English; proficiency in Mandarin, Japanese, or other languages is advantageous.
- Strong product knowledge in fashion, beauty, electronics, or duty-free goods.
- Ability to work flexible hours, including weekends, holidays, and peak travel periods.
- Tech-savvy with experience using POS systems, CRM tools, or retail management software.
- Impeccable grooming and presentation, aligning with luxury service standards.
- Proven ability to handle high-pressure situations with diplomacy and efficiency.