job description
Elevate your hospitality career as a Lounge Ambassador in Bali’s most exclusive settings. This prestigious role offers the opportunity to deliver world-class service in luxury lounges, ensuring every guest experiences unparalleled comfort and sophistication. As the face of premium hospitality, you will create memorable moments for high-profile clientele in a dynamic, fast-paced environment.
Based in Bali’s most sought-after locations—Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung—you will work in an atmosphere that blends traditional Balinese warmth with modern luxury. Whether welcoming international travelers, anticipating guest needs, or maintaining the highest standards of service, your role is pivotal in shaping an exceptional guest experience.
If you are passionate about hospitality, thrive in upscale environments, and take pride in delivering impeccable service, this is your chance to join an elite team. Competitive salary, professional growth, and the opportunity to work in paradise await the right candidate.
Responsibility
- Welcome and assist guests with warmth, professionalism, and discretion in a luxury lounge setting.
- Anticipate and exceed guest expectations by providing personalized, high-touch service.
- Manage lounge operations, including seating arrangements, reservations, and guest inquiries.
- Collaborate with cross-functional teams (e.g., F&B, concierge) to ensure seamless service delivery.
- Maintain immaculate presentation standards for the lounge, including cleanliness and ambiance.
- Handle VIP guests and special requests with confidentiality and efficiency.
- Upsell premium services and amenities to enhance guest satisfaction and revenue.
- Resolve guest concerns promptly and professionally, ensuring a positive resolution.
Qualifications
- Minimum 2 years of experience in luxury hospitality, preferably in lounge, concierge, or guest relations roles.
- Exceptional interpersonal and communication skills, with fluency in English (additional languages a plus).
- Impeccable grooming and a polished, professional appearance.
- Strong problem-solving abilities and a proactive approach to guest service.
- Familiarity with high-end client expectations and cultural sensitivity.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Diploma or degree in Hospitality Management or related field is advantageous.
- Prior experience in Bali or Southeast Asia’s luxury market is a strong asset.