job description
Join Genki Sushi, a leader in the hospitality and tourism industry, as an Operations Services Executive. We are seeking a passionate and dynamic individual to provide operational expertise while balancing the needs of employees, customers, and the business. This role is perfect for someone who thrives in a fast-paced environment and is committed to delivering exceptional service.
As an Operations Services Executive, you will play a crucial role in ensuring the smooth operation of our services. You will work closely with various teams to maintain high standards of service, efficiency, and customer satisfaction. This position offers a unique opportunity to grow within a renowned company and make a significant impact on our operations.
If you are a motivated individual with a strong background in operations and a passion for the hospitality industry, we invite you to apply and become a part of our dedicated team.
Responsibility
- Oversee daily operations to ensure efficiency and adherence to company standards.
- Coordinate with various departments to streamline processes and improve service delivery.
- Monitor and evaluate operational performance, implementing improvements as needed.
- Ensure compliance with health, safety, and hygiene regulations.
- Manage and resolve customer complaints and issues in a timely and professional manner.
- Train and mentor staff to maintain high levels of service and operational excellence.
- Develop and implement operational policies and procedures.
- Collaborate with management to achieve business objectives and targets.
Qualifications
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Proven experience in operations management within the hospitality or tourism industry.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Proficient in using operational management software and tools.
- Ability to work under pressure and handle multiple tasks efficiently.
- Knowledge of health, safety, and hygiene regulations.
- Commitment to delivering exceptional customer service.