job description
Join Bosch as a Planner / Senior Planner (Customer Order Planning) and take the lead in managing customer orders for complex projects from inception to delivery. In this pivotal role, you will ensure seamless coordination with all relevant stakeholders, driving efficiency and customer satisfaction. Based in the vibrant locations of Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you will be at the heart of Bosch's operations in Indonesia, contributing to our global success.
This position offers a unique opportunity to work in a dynamic environment where your strategic planning skills will directly impact our ability to meet customer demands and maintain our reputation for excellence. If you are a detail-oriented professional with a passion for logistics and customer service, we invite you to apply and become part of our innovative team.
Responsibility
- Manage customer orders for complex projects from start to delivery, ensuring timely and accurate fulfillment.
- Coordinate with internal teams, including production, logistics, and sales, to ensure smooth order processing.
- Develop and maintain strong relationships with customers to understand their needs and provide exceptional service.
- Monitor and analyze order trends to forecast demand and optimize inventory levels.
- Resolve any issues or discrepancies in customer orders promptly and effectively.
- Prepare and present reports on order status, delivery performance, and customer feedback.
- Collaborate with cross-functional teams to improve processes and enhance customer satisfaction.
- Ensure compliance with company policies and industry regulations in all order-related activities.
Qualifications
- Bachelor's degree in Business Administration, Supply Chain Management, Logistics, or a related field.
- Proven experience in customer order planning, logistics, or supply chain management.
- Strong analytical and problem-solving skills with a keen attention to detail.
- Excellent communication and interpersonal skills to effectively interact with customers and internal teams.
- Proficiency in using ERP systems and other relevant software for order management.
- Ability to work under pressure and meet tight deadlines in a fast-paced environment.
- Strong organizational skills with the ability to manage multiple tasks simultaneously.
- Knowledge of industry regulations and best practices in customer order planning.