job description
Join The SM Store as a Personal Shopper Supervisor in the vibrant retail landscape of Bali! This is your opportunity to lead a dynamic team in delivering exceptional, personalized shopping experiences that align with SM’s world-class service standards. In this role, you’ll oversee a team of personal shoppers, ensuring seamless transactions, premium customer satisfaction, and operational excellence in one of Southeast Asia’s most prestigious retail environments.
Bali’s luxury retail sector is booming, and we’re looking for a results-driven leader with a passion for customer service, team development, and retail innovation. Whether you’re coordinating high-value client requests, optimizing in-store processes, or mentoring your team, your work will directly contribute to elevating The SM Store’s reputation as a trusted name in premium retail.
If you thrive in fast-paced environments, have a keen eye for detail, and love building relationships with discerning clients, this role is your gateway to a rewarding career in luxury retail leadership.
Responsibility
- Lead and supervise a team of Personal Shoppers to ensure exceptional service delivery in accordance with SM’s standards.
- Oversee end-to-end customer transactions, from consultation to checkout, guaranteeing accuracy, efficiency, and a premium experience.
- Develop and implement training programs to enhance team performance, product knowledge, and client engagement skills.
- Monitor and analyze sales performance metrics, identifying opportunities to improve conversion rates and customer retention.
- Collaborate with store management to align Personal Shopper services with promotional campaigns, inventory availability, and VIP client needs.
- Resolve escalated customer concerns with professionalism and discretion, ensuring long-term satisfaction and loyalty.
- Maintain up-to-date knowledge of trending products, brands, and market demands to provide expert recommendations.
- Ensure compliance with company policies, security protocols, and luxury service standards at all times.
Qualifications
- Minimum 3 years of experience in retail, with at least 1 year in a supervisory or leadership role (luxury retail preferred).
- Proven track record of driving sales, managing teams, and delivering high-end customer service.
- Excellent communication, interpersonal, and problem-solving skills in English (additional languages a plus).
- Strong organizational and time-management abilities, with the capacity to multitask in a fast-paced environment.
- Familiarity with POS systems, CRM tools, and retail analytics is highly advantageous.
- Passion for fashion, luxury goods, and customer relationship building.
- Ability to work flexible hours, including weekends and holidays, to meet business demands.
- Bachelor’s degree in Business, Marketing, Hospitality, or related fields is preferred but not mandatory.