job description
Join The SM Store as a Personal Shopper Supervisor and lead a team dedicated to delivering exceptional customer experiences. In this role, you will oversee the Personal Shopper service, ensuring every customer transaction meets the highest standards of excellence. Based in the vibrant locations of Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, you will have the opportunity to work in a dynamic retail environment while contributing to the growth and success of one of the most trusted retail brands in the region.
As a Personal Shopper Supervisor, you will be responsible for training and mentoring your team, managing customer inquiries, and ensuring seamless transactions. Your leadership will play a key role in enhancing customer satisfaction and driving sales performance. If you are passionate about retail, customer service, and team leadership, this is the perfect opportunity for you.
Responsibility
- Lead and supervise a team of Personal Shoppers to ensure high-quality customer service.
- Train and mentor team members on SM’s Personal Shopper standards and best practices.
- Oversee customer transactions, ensuring accuracy and efficiency in all processes.
- Handle customer inquiries and resolve any issues to maintain satisfaction.
- Monitor and report on team performance, providing feedback and coaching as needed.
- Collaborate with other departments to ensure smooth operations and customer experiences.
- Maintain up-to-date knowledge of products, promotions, and policies to assist customers effectively.
- Ensure compliance with company policies and procedures in all transactions.
Qualifications
- Bachelor’s degree in Business Administration, Retail Management, or a related field.
- Proven experience in retail, customer service, or a supervisory role.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Ability to work in a fast-paced environment and handle multiple tasks efficiently.
- Knowledge of retail operations and customer service best practices.
- Proficiency in using retail management software and tools.
- Willingness to work flexible hours, including weekends and holidays.