job description
Join Royce Dental Group as a Patient Service Associate and become the welcoming face of our dental practice across beautiful Bali. In this pivotal role, you'll blend exceptional customer service with administrative expertise to ensure seamless patient experiences from first contact to follow-up care.
As the first point of contact for our patients, you'll manage appointments with precision, handle registrations with warmth, and process billing/payments with accuracy. Your organizational skills will keep our practice running smoothly while your compassionate approach will put patients at ease. This is more than an administrative role - it's an opportunity to make a real difference in people's healthcare journeys.
We're looking for a detail-oriented professional who thrives in fast-paced environments and takes pride in delivering five-star service. If you're passionate about healthcare administration and want to work in a modern, patient-centered dental practice across Bali's most vibrant locations, we'd love to hear from you.
Responsibility
- Provide warm, professional greetings to all patients and visitors
- Manage appointment scheduling, confirmations, and reminders across multiple locations
- Handle patient registrations, medical history updates, and consent forms
- Process billing, insurance claims, and payment transactions accurately
- Maintain organized patient records and confidential files
- Coordinate between patients, dentists, and support staff
- Manage front desk operations including phone, email, and walk-in inquiries
- Assist with basic administrative tasks and office organization
Qualifications
- Diploma or degree in Healthcare Administration, Business, or related field
- Minimum 2 years experience in healthcare reception or customer service
- Excellent communication skills in English (additional languages a plus)
- Proficiency in dental practice management software
- Strong organizational and multitasking abilities
- Compassionate demeanor with patient-centered approach
- Knowledge of medical terminology and insurance procedures
- Ability to work flexible hours across multiple Bali locations