job description
Join Recruit Express as a Patient Service Associate in the vibrant heart of Bali! This 1-year contract role offers a competitive salary of up to $2,500/month and the opportunity to make a meaningful impact in healthcare administration.
As the first point of contact for patients, you will play a pivotal role in ensuring a seamless and welcoming experience. Your organizational skills and compassionate approach will help streamline patient registration, appointment scheduling, and administrative support in a fast-paced medical environment.
Based in Badung, Bali, this position is ideal for professionals seeking a dynamic role in the healthcare and medical sector. Whether you're in Canggu, Ubud, Denpasar, or nearby areas, this opportunity allows you to contribute to patient care while enjoying the island’s unique work-life balance.
If you thrive in a patient-centric setting and have a passion for delivering exceptional service, apply today to take the next step in your healthcare career!
Responsibility
- Greet and register patients with professionalism and empathy, ensuring a positive first impression.
- Schedule and confirm patient appointments efficiently, coordinating with medical staff as needed.
- Manage patient records and documentation with accuracy, adhering to confidentiality protocols.
- Provide clear and courteous communication to patients regarding procedures, policies, and follow-ups.
- Assist with administrative tasks, including billing inquiries, insurance verification, and data entry.
- Handle patient inquiries via phone, email, or in-person, resolving concerns promptly and effectively.
- Collaborate with healthcare teams to ensure smooth patient flow and operational efficiency.
- Maintain a clean, organized, and welcoming reception area.
Qualifications
- Minimum Diploma or equivalent in Healthcare Administration, Business, or related fields.
- Proven experience in patient services, front desk operations, or administrative roles in a medical setting.
- Excellent communication and interpersonal skills with a customer-service-oriented mindset.
- Proficiency in Microsoft Office Suite and basic medical software (training provided if needed).
- Strong organizational and multitasking abilities to manage high-volume environments.
- Familiarity with medical terminology and healthcare processes is a plus.
- Ability to work flexible hours, including weekends or shifts, as required.
- Fluency in English; knowledge of Indonesian or other languages is advantageous.