job description
Join Tan Tock Seng Hospital as a Patient Information Associate and become a vital part of our healthcare team. In this frontline role, you will provide exceptional support to patients and visitors, ensuring a smooth and compassionate experience. Your empathy, attentiveness, and calm communication will make a real difference in the lives of those we serve.
As a Patient Information Associate, you will be the first point of contact for patients and visitors, offering guidance, assistance, and a welcoming presence. This role is perfect for individuals who are passionate about healthcare and dedicated to providing outstanding customer service.
If you are looking for a rewarding career in a dynamic healthcare environment, we invite you to apply and become part of our mission to deliver excellence in patient care.
Responsibility
- Provide accurate and timely information to patients and visitors regarding hospital services, procedures, and policies.
- Assist patients with registration, appointment scheduling, and other administrative tasks.
- Offer guidance and support to patients and visitors, ensuring a positive and welcoming experience.
- Maintain accurate and up-to-date patient records and information.
- Collaborate with healthcare professionals to ensure seamless patient care and communication.
- Handle inquiries and resolve issues in a professional and empathetic manner.
- Participate in training and development programs to enhance skills and knowledge.
- Adhere to hospital policies and procedures to ensure compliance and patient safety.
Qualifications
- Diploma or equivalent in a related field (e.g., Healthcare Administration, Customer Service).
- Previous experience in a customer service or healthcare setting is preferred.
- Excellent communication and interpersonal skills.
- Strong organizational and time management abilities.
- Proficiency in using computer systems and software for data entry and management.
- Ability to work effectively in a fast-paced and dynamic environment.
- Empathy and a genuine desire to help others.
- Fluency in English; knowledge of additional languages is a plus.