job description
Join KFC Bali as a Customer Service Executive (Call Centre) and become the voice of our brand! In this dynamic on-site role, you’ll play a pivotal part in delivering exceptional customer experiences by handling delivery orders, addressing menu and outlet inquiries, managing promotions, resolving complaints, and ensuring follow-ups with professionalism and care.
As a key member of our customer service team, you’ll work in a fast-paced call centre environment, where your communication skills and problem-solving abilities will shine. Whether assisting customers with their orders, providing information about our latest promotions, or turning a complaint into a positive experience, your role is crucial in maintaining KFC’s reputation for outstanding service.
This is a fantastic opportunity for individuals who thrive in customer-facing roles and are passionate about making every interaction count. You’ll receive comprehensive training to ensure you’re equipped with the knowledge and tools to succeed, along with the chance to grow within a globally recognized brand.
If you’re a proactive, empathetic, and detail-oriented professional looking for a rewarding career in customer service, we’d love to hear from you. Apply now and be part of the KFC family in Bali!
Responsibility
- Handle inbound and outbound calls to assist customers with delivery orders, menu inquiries, and outlet-related questions.
- Provide accurate and timely information about KFC promotions, deals, and loyalty programs.
- Resolve customer complaints and concerns with empathy, professionalism, and efficiency.
- Follow up on customer issues to ensure resolution and satisfaction, escalating when necessary.
- Maintain detailed records of customer interactions, feedback, and resolutions in the call centre system.
- Collaborate with the operations team to relay customer feedback and improve service quality.
- Adhere to KFC’s customer service standards and scripts while adding a personal touch to interactions.
- Meet and exceed performance targets for call handling, resolution time, and customer satisfaction.
Qualifications
- Minimum high school diploma or equivalent; additional customer service certifications are a plus.
- Proven experience in a call centre, customer service, or hospitality role (1+ years preferred).
- Excellent verbal and written communication skills in English (additional languages are an advantage).
- Strong problem-solving abilities and a customer-first mindset.
- Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
- Familiarity with call centre software, CRM systems, and Microsoft Office tools.
- High level of patience, empathy, and professionalism when dealing with customers.
- Willingness to work in shifts, including weekends and holidays, as required.