job description
Join Foundever as a Customer Service Agent and be part of a dynamic team in beautiful Bali! Enjoy a competitive salary of up to PHP 70,000 per month, including a base pay of PHP 34,000 and potential sales commissions of up to PHP 40,000. This is a fantastic opportunity to grow your career in customer service while working in a vibrant and supportive environment.
As a Customer Service Agent, you will be the first point of contact for our valued customers, providing exceptional service and support. Whether you're resolving inquiries, processing orders, or handling complaints, your role will be crucial in maintaining customer satisfaction and loyalty.
We are currently conducting mass hiring, so don't miss out on this chance to join a global leader in customer experience management. Apply now and take the first step towards a rewarding career with Foundever!
Responsibility
- Handle inbound and outbound customer calls with professionalism and empathy.
- Provide accurate information and resolve customer inquiries efficiently.
- Process orders, returns, and exchanges while maintaining high accuracy.
- Document customer interactions and transactions in the company's CRM system.
- Meet and exceed performance targets, including call handling time and customer satisfaction scores.
- Collaborate with team members and supervisors to improve customer service processes.
- Stay updated on product knowledge and company policies to provide accurate support.
- Upsell and cross-sell products or services to meet sales targets and earn commissions.
Qualifications
- High school diploma or equivalent; college degree is a plus.
- Excellent communication skills in English, both verbal and written.
- Previous experience in customer service or a call center environment is preferred.
- Strong problem-solving skills and the ability to handle difficult customers with patience.
- Proficiency in using computers and CRM software.
- Ability to work in a fast-paced environment and meet performance metrics.
- Flexibility to work in shifts, including weekends and holidays.
- Positive attitude, team player, and a strong work ethic.