job description
Are you passionate about delivering exceptional customer service in a dynamic airport environment? Join PERSOL as a Passenger Service Agent and become part of a team dedicated to ensuring smooth and memorable travel experiences for passengers at Ngurah Rai International Airport in Bali.
In this role, you will be the face of our client, providing assistance, information, and support to travelers from around the world. Whether it's guiding passengers through check-in, resolving inquiries, or ensuring their comfort, your professionalism and warmth will make a lasting impression.
If you thrive in fast-paced settings, enjoy interacting with diverse cultures, and take pride in delivering top-tier service, this is the perfect opportunity for you. Apply today and take the first step toward an exciting career in aviation customer service!
Responsibility
- Assist passengers with check-in, boarding, and baggage procedures.
- Provide accurate flight information and updates to travelers.
- Resolve customer inquiries and concerns with professionalism and efficiency.
- Coordinate with airline staff and ground crew to ensure smooth operations.
- Maintain a welcoming and helpful demeanor in all passenger interactions.
- Handle special requests, such as wheelchair assistance or unaccompanied minors.
- Ensure compliance with airport security and safety regulations.
- Assist in managing passenger flow during peak travel periods.
Qualifications
- High school diploma or equivalent; additional certification in customer service is a plus.
- Previous experience in customer service, hospitality, or aviation is preferred.
- Excellent communication skills in English; knowledge of additional languages is an advantage.
- Strong problem-solving abilities and a calm demeanor under pressure.
- Ability to work flexible shifts, including weekends and holidays.
- Familiarity with airport operations and passenger service procedures is beneficial.
- Professional appearance and a friendly, approachable attitude.
- Basic computer skills for handling passenger data and flight information systems.