job description
Join Ocean Fast Ferries Inc as a Passenger Check-In Associate and play a pivotal role in delivering exceptional customer service in one of Bali’s most dynamic maritime environments. Based in Badung, you’ll be the first point of contact for travelers, ensuring a seamless, efficient, and welcoming check-in experience that sets the tone for their journey.
This role is perfect for detail-oriented professionals who thrive in fast-paced settings and take pride in creating positive first impressions. With Bali’s tourism industry booming, your contributions will directly impact passenger satisfaction and operational excellence.
At Ocean Fast Ferries Inc, we value teamwork, reliability, and a customer-centric approach. If you’re passionate about hospitality and logistics, this is your opportunity to grow with a leading ferry service provider in Southeast Asia.
Responsibility
- Greet passengers warmly and verify travel documents (tickets, IDs, visas) with accuracy and efficiency.
- Manage check-in counters, assign seats, and provide clear boarding instructions to ensure smooth embarkation.
- Resolve passenger inquiries or concerns professionally, escalating issues to supervisors when necessary.
- Operate check-in systems and POS terminals to process payments, upgrades, or additional services.
- Maintain organized records of passenger manifests, luggage tags, and special requests (e.g., accessibility needs).
- Collaborate with ground crew, security, and vessel staff to coordinate boarding sequences and avoid delays.
- Uphold safety protocols by confirming passenger counts and reporting discrepancies immediately.
- Assist with baggage handling and ensure compliance with weight/quantity restrictions.
Qualifications
- Minimum 1 year of experience in customer service, hospitality, or a similar role (ferry/airport check-in preferred).
- Fluent in English; proficiency in Indonesian or other languages is a plus.
- Strong interpersonal skills with a customer-first mindset and ability to handle high-pressure situations.
- Basic computer literacy (e.g., ticketing software, Microsoft Office) and quick learning ability for new systems.
- Attention to detail to prevent errors in passenger data or boarding passes.
- Flexibility to work shift-based schedules, including weekends and holidays.
- Neat appearance and adherence to company grooming standards.
- High school diploma or equivalent; vocational training in tourism/hospitality is advantageous.