job description
Join Quipper as a Partner Success Officer and play a pivotal role in driving customer retention and satisfaction for our partner schools. Based in the vibrant regions of Bali, you will be the bridge between our innovative educational solutions and the schools we serve, ensuring seamless onboarding, exceptional after-sales support, and long-term success.
At Quipper, we are committed to transforming education through technology. As a Partner Success Officer, you will have the opportunity to make a tangible impact by fostering strong relationships with our partners, understanding their unique needs, and delivering tailored solutions that enhance their educational experience.
If you are passionate about education, thrive in a dynamic environment, and excel in building meaningful relationships, this role is perfect for you. Enjoy the flexibility of working in one of Bali's most sought-after locations while contributing to a mission-driven organization.
Responsibility
- Develop and maintain strong relationships with partner schools to ensure high levels of satisfaction and retention.
- Lead the onboarding process for new partner schools, ensuring a smooth and efficient transition to Quipper's platform.
- Provide exceptional after-sales support, addressing any issues or concerns promptly and effectively.
- Collaborate with internal teams to gather feedback from partners and advocate for product improvements.
- Monitor partner engagement and usage data to identify opportunities for upselling or additional support.
- Conduct regular check-ins and business reviews with partners to assess their needs and success metrics.
- Create and deliver training sessions and resources to help partners maximize the use of Quipper's tools.
- Stay updated on industry trends and competitive landscape to provide strategic insights to partners.
Qualifications
- Bachelor's degree in Business, Education, Marketing, or a related field.
- Proven experience in customer success, account management, or a similar role, preferably in the education or EdTech sector.
- Excellent communication and interpersonal skills, with the ability to build rapport with diverse stakeholders.
- Strong problem-solving skills and a proactive approach to addressing partner needs.
- Ability to analyze data and derive actionable insights to improve partner success.
- Proficiency in CRM software and other relevant tools for managing partner relationships.
- Passion for education and a deep understanding of the challenges faced by schools.
- Flexibility to travel within Bali and occasionally to other regions as needed.