job description
Join Watsons, a leading name in health and beauty retail, as a Part-Time Customer Assistant in our vibrant Bali locations! This is a fantastic opportunity to gain hands-on experience in customer service while contributing to a dynamic and fast-paced retail environment.
As a Customer Assistant, you will play a key role in delivering exceptional in-store experiences, assisting customers with product inquiries, and ensuring a seamless shopping journey. Whether you're a student, a professional seeking flexible work, or someone passionate about retail, this role offers the perfect blend of learning, growth, and work-life balance in the heart of Bali’s most sought-after destinations.
At Watsons, we value teamwork, professionalism, and a customer-first approach. If you’re energetic, detail-oriented, and eager to make a difference, we’d love to have you on board!
Responsibility
- Provide friendly and efficient customer service, greeting and assisting shoppers with product selections and inquiries.
- Process transactions accurately at the cash register, including handling payments, issuing receipts, and managing returns or exchanges.
- Maintain a clean, organized, and visually appealing sales floor by restocking shelves, arranging displays, and ensuring products are well-presented.
- Assist in inventory management, including receiving stock, checking expiration dates, and reporting low stock levels to the supervisor.
- Promote ongoing sales, loyalty programs, and special offers to enhance customer engagement and drive sales.
- Handle customer complaints or concerns professionally, escalating issues to management when necessary.
- Collaborate with team members to achieve daily sales targets and store operational goals.
- Adhere to company policies, health and safety regulations, and hygiene standards at all times.
Qualifications
- Minimum age of 18 years old with a high school diploma or equivalent.
- Excellent communication and interpersonal skills in English (additional languages are a plus).
- Strong customer service orientation with a friendly and approachable demeanor.
- Basic numerical and cash-handling skills with attention to detail.
- Ability to work flexible hours, including weekends, public holidays, and peak retail periods.
- Prior retail or customer service experience is advantageous but not required.
- Physical stamina to stand for extended periods and lift light to moderate weights (e.g., stock boxes).
- Willingness to learn about health, beauty, and wellness products to provide accurate recommendations.