job description
Join Trans Home, a leading retail brand, as a Customer Service Representative in the vibrant heart of Bali. This is your opportunity to deliver exceptional customer experiences while enjoying a competitive salary, professional training, and a dynamic work environment in one of Indonesiaâs most sought-after locations.
As the face of our brand, youâll engage with diverse customers, resolve inquiries with efficiency, and contribute to a customer-centric culture that drives loyalty and satisfaction. Whether youâre assisting in-store shoppers or handling digital communications, your role will be pivotal in shaping the reputation of a trusted name in retail.
Based in Badungâclose to bustling hubs like Canggu, Ubud, Kuta, and Nusa Duaâthis position offers the perfect blend of career growth and work-life balance in a tropical paradise. If youâre passionate about service excellence and thrive in fast-paced settings, weâd love to hear from you!
Responsibility
- Provide friendly, efficient, and professional customer service via phone, email, and in-person interactions.
- Handle customer inquiries, complaints, and feedback with empathy and problem-solving skills.
- Process orders, returns, and exchanges accurately while adhering to company policies.
- Maintain up-to-date knowledge of product features, promotions, and inventory to offer informed recommendations.
- Collaborate with team members to ensure a seamless customer experience across all touchpoints.
- Document customer interactions and transactions in the CRM system for tracking and follow-up.
- Uphold brand standards in appearance, communication, and service delivery.
- Participate in training programs to enhance product knowledge and service skills.
Qualifications
- Minimum high school diploma or equivalent; associate/bachelorâs degree in Business, Communications, or related fields is a plus.
- Proven experience in customer service, retail, or hospitality (1+ years preferred).
- Excellent communication skills in English and Indonesian (written and verbal).
- Strong interpersonal and active listening skills with a customer-first mindset.
- Ability to work flexible hours, including weekends and holidays, as needed.
- Proficiency in basic computer applications (e.g., POS systems, email, CRM tools).
- Detail-oriented with strong organizational and multitasking abilities.
- Passion for retail and customer engagement with a positive attitude.