job description
Join Watsons, Asia’s leading health and beauty retailer, as a Part-Time Customer Assistant at our vibrant Festival City Mall location in Kuta, Bali! This is a fantastic opportunity to gain retail experience in a dynamic, customer-focused environment while enjoying the flexibility of part-time work.
As a Customer Assistant, you’ll play a key role in delivering exceptional service, ensuring our customers leave with a smile and the perfect products to meet their needs. Whether you’re a student, a professional seeking supplementary income, or someone passionate about beauty and wellness, this role offers a rewarding experience in one of Bali’s busiest retail hubs.
At Watsons, we value teamwork, integrity, and a commitment to excellence. You’ll work alongside a supportive team, receive product training, and have the chance to grow within a globally recognized brand.
Responsibility
- Provide friendly and professional customer service, assisting shoppers with product inquiries and recommendations.
- Operate the cash register, process transactions accurately, and handle payments (cash, credit/debit cards, e-wallets).
- Maintain a clean, organized, and visually appealing store layout, including stocking shelves and replenishing products.
- Assist in inventory management, including receiving deliveries, checking stock levels, and reporting discrepancies.
- Promote ongoing sales, loyalty programs, and special offers to enhance customer engagement and sales.
- Handle customer complaints or issues with a solution-oriented approach, escalating to management when necessary.
- Stay updated on product knowledge, including new arrivals, bestsellers, and promotional items.
- Collaborate with team members to ensure smooth store operations during peak hours and events.
Qualifications
- Minimum age of 18 years old.
- Friendly, outgoing personality with a passion for customer service.
- Basic numeracy and literacy skills for cash handling and communication.
- Ability to work flexible hours, including weekends, public holidays, and evenings (as per mall operating hours).
- Prior retail or customer service experience is a plus but not required—training will be provided.
- Good communication skills in English (additional languages, such as Indonesian or Mandarin, are advantageous).
- Ability to stand for extended periods and lift light to moderate weights (e.g., stock boxes).
- Reliable, punctual, and committed to maintaining Watsons’ high standards of service.