job description
Join Watsons, Asiaâs leading health and beauty retailer, as a Part-Time Customer Assistant in the vibrant locations of Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung! This is an exciting opportunity to be part of a dynamic team in a fast-paced retail environment while gaining valuable customer service experience in Baliâs thriving tourism and local markets.
As a Customer Assistant, you will play a key role in delivering exceptional service to our diverse clientele, including tourists and local residents. Youâll assist customers with product inquiries, process transactions, and ensure our stores maintain the high standards Watsons is known for. This role is perfect for individuals who are passionate about retail, enjoy interacting with people, and want to work in a supportive and energetic team environment.
Watsons offers a flexible part-time schedule, making this an ideal opportunity for students, digital nomads, or anyone looking to supplement their income while enjoying the beauty of Bali. Youâll receive comprehensive training, competitive pay, and the chance to grow your skills in one of the worldâs most exciting retail markets. If youâre friendly, proactive, and eager to contribute to a global brand, weâd love to hear from you!
Note: This position is open to both local residents and expatriates with valid work permits in Indonesia.
Responsibility
- Provide friendly and efficient customer service to shoppers, assisting with product inquiries and recommendations.
- Process sales transactions accurately using POS systems, including handling cash, credit cards, and digital payments.
- Maintain store presentation standards by restocking shelves, organizing merchandise, and ensuring a clean and welcoming environment.
- Assist with inventory management, including receiving stock, conducting stock checks, and reporting discrepancies.
- Handle customer complaints or concerns professionally and escalate issues to management when necessary.
- Promote Watsonsâ loyalty programs, discounts, and special offers to enhance customer engagement and sales.
- Collaborate with team members to achieve daily sales targets and contribute to a positive team atmosphere.
- Stay updated on product knowledge, including health, beauty, and wellness trends, to provide informed recommendations.
Qualifications
- Previous retail or customer service experience is a plus but not required; training will be provided.
- Fluent in English; additional languages (e.g., Indonesian, Mandarin, Russian) are highly desirable.
- Strong communication skills and a friendly, approachable demeanor.
- Ability to work flexible hours, including weekends, evenings, and public holidays.
- Basic numeracy skills for handling cash and processing transactions.
- Physically fit to stand for extended periods and handle light lifting (e.g., stocking shelves).
- Reliable, punctual, and able to work independently or as part of a team.
- Valid work permit in Indonesia (for expatriates) or local residency status.