job description
Join Watsons, Asia’s leading health and beauty retailer, as a Customer Assistant in the vibrant heart of Bali! This is your opportunity to deliver exceptional in-store experiences while contributing to a brand that empowers customers to look and feel their best.
Based in our Canggu location, you’ll engage with a diverse clientele, promote our premium products, and ensure seamless operations in a fast-paced retail environment. Watsons is committed to fostering talent, offering competitive compensation, and providing a dynamic workplace where your passion for customer service can thrive.
If you’re a proactive, customer-focused individual with a flair for sales and teamwork, we’d love to hear from you. Apply today to be part of a company that values innovation, integrity, and excellence in retail.
Responsibility
- Provide exceptional customer service by greeting, assisting, and advising customers on Watsons’ health, beauty, and personal care products.
- Process transactions accurately using POS systems and handle cash/credit payments with integrity.
- Maintain visual merchandising standards, including stocking shelves, arranging displays, and ensuring product availability.
- Achieve sales targets by promoting products, upselling, and participating in in-store campaigns.
- Respond to customer inquiries and resolve complaints professionally to enhance satisfaction and loyalty.
- Assist in inventory management, including receiving stock, conducting cycle counts, and reporting discrepancies.
- Collaborate with team members to ensure a clean, organized, and welcoming store environment.
- Stay updated on product knowledge, promotions, and industry trends to provide expert recommendations.
Qualifications
- Minimum high school diploma or equivalent; higher education in retail, business, or related fields is a plus.
- Proven experience in customer service or retail sales (preferably in health/beauty sectors).
- Excellent communication and interpersonal skills in English (Bahasa Indonesia is a bonus).
- Strong sales and negotiation abilities with a customer-centric approach.
- Ability to work flexible hours, including weekends, holidays, and peak retail periods.
- Basic computer literacy (POS systems, inventory software) and numerical accuracy.
- Passion for the health and beauty industry with a desire to learn and grow.
- Team player with a positive attitude and adaptability in a fast-paced environment.