job description
Join Watsons, Asia’s leading health and beauty retailer, as a Senior Customer Assistant at our premium retail locations across Bali, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. This is an exciting opportunity to be part of a dynamic team in a fast-paced, customer-centric environment, where your passion for service excellence and retail expertise will shine.
As a Senior Customer Assistant, you will play a pivotal role in delivering exceptional in-store experiences to our diverse clientele, including tourists and local customers. You’ll be responsible for driving sales, maintaining store standards, and ensuring our customers leave with a smile. This role is perfect for individuals who thrive in a collaborative environment, enjoy engaging with people, and are eager to grow their career in retail.
Watsons offers a supportive work culture, competitive benefits, and opportunities for professional development. If you’re a proactive, customer-focused professional with a knack for retail operations, we’d love to have you on our team!
Note: This position is based in Bali, Indonesia, with multiple location options for your convenience.
Responsibility
- Provide exceptional customer service by assisting shoppers with product inquiries, recommendations, and purchases to enhance their in-store experience.
- Drive sales targets by promoting Watsons’ products, including health, beauty, and wellness items, through effective upselling and cross-selling techniques.
- Maintain store presentation standards, including merchandising, stock replenishment, and visual displays to ensure a welcoming and organized shopping environment.
- Handle cashier duties, including processing transactions, managing cash registers, and ensuring accuracy in financial transactions.
- Assist in inventory management, including stocktaking, receiving deliveries, and reporting discrepancies to the store management team.
- Resolve customer complaints or concerns promptly and professionally, ensuring customer satisfaction and loyalty.
- Collaborate with team members to achieve store goals, including sales targets, customer service metrics, and operational efficiency.
- Stay updated on product knowledge, promotions, and industry trends to provide accurate and helpful information to customers.
Qualifications
- Minimum of 2-3 years of experience in a retail or customer service role, preferably in the health, beauty, or FMCG sector.
- Proven track record of meeting or exceeding sales targets and delivering exceptional customer service.
- Strong communication skills in English; proficiency in Bahasa Indonesia or other languages (e.g., Mandarin, Japanese) is a plus.
- Ability to work in a fast-paced environment, multitask, and prioritize tasks effectively.
- Basic knowledge of retail operations, including cash handling, inventory management, and merchandising.
- Customer-focused mindset with a positive attitude and willingness to go the extra mile for shoppers.
- Flexibility to work in shifts, including weekends, holidays, and evenings, as required by the store schedule.
- High school diploma or equivalent; additional certifications in retail or customer service are advantageous.